COVID-19 Tax Payment Options for the Town of Petrolia

Posted: April 30, 2020

COVID-19 Tax Payment Options for the Town of Petrolia

Property owners in the Town of Petrolia have many options when it comes to paying their property taxes during the COVID-19 pandemic.  To maintain the health and safety of residents and staff this will be the first time that the property tax installment, due May 29, 2020, cannot be made in person at the Municipal Office.

The options that are available provide physical distancing and offer property owners a variety of payment methods.  Deputy Treasurer, Annette Strand said, “We have considered a series of options for our property owners and given special consideration for those who do not use the internet to complete their bill payments.”

For each of the following payment options, property owners are reminded to include your Roll Number located on the top of your tax bill. If you don’t have your Roll Number we can provide it for you, please call the office (519)882-2350 or send an e-mail to payments@petrolia.ca

Staff are pleased to help property owners with any of the following payment method options:

  1. Internet Banking using a home computer or App for a cell phone or tablet.
  2. Pre-authorized payment enrollment – payments are automatically withdrawn from your bank either monthly or on each of the four tax due dates. Please visit our website at http://town.petrolia.on.ca/wp-content/uploads/2014/08/Automatic-Withdrawal-Tax-Payment-FORM.pdf to complete the form or phone the office to set up (519)882-2350.
  3. If you bank at CIBC, they will do a payment over the phone at your local branch. For the Petrolia location, simply phone 519-882-1357 (press 0) and speak to a banking officer.
  4. All Petrolia banks offer traditional automated Telebanking options:

CIBC – 1-800 465 2422

Royal Bank – 1-800 769 2511

Scotiabank – 1-800-267-1234 number for telebanking and an option for anyone over 75 years of age please dial 1-888-777-4650 and a customer service rep can assist you tailored specifically to your needs

TD Canada Trust1-866-222-3456

  1. Cheque Drop Off at Petrolia Municipal Office Mail Slot (411 Greenfield Street, front, basement entrance)
  2. Mail a cheque to Town of Petrolia, 411 Greenfield Street, Petrolia, ON, N0N 1R0
  3. Visit your Petrolia bank branch to make a payment. The following banking hours are as of the current date and we ask that you please phone ahead to your branch for possible updated banking hours:

CIBC – 10 a.m. – 4 p.m. Monday to Friday – CIBC will have seniors hours on May 27 & 28 from 9:30-10:00am

Royal Bank – currently closed to the public in Petrolia

Scotiabank – 9:30 a.m. – 3 p.m. Monday to Friday             

TD Canada Trust – 11 a.m. – 4 p.m. Monday to Friday

  1. Call the Municipal Office at (519)882-2350 to make arrangements if none of the above options will work for you, or if you must pay in cash.

As many members of our community are feeling the economic impact of the shut-down of businesses related to the emergency measures implemented to contain the spread of COVID-19,  Council has responded to the community by voting to implement initiatives intended to provide temporary financial relief to ratepayers.  

On April 14, 2020, the Council of the Town of Petrolia provided short-term relief to ratepayers related to property tax penalty and interest, and water and sewer interest charges and Non-Sufficient Funds (NSF) charges. Council also approved adjustments related to building permit fees during this time.

The following measures have been approved:

  1. The Council of the Town of Petrolia has waived the penalty and interest charges on property taxes until May 31, 2020;
  2. The Council of the Town of Petrolia has waived the late fees on water and sewer charges until May 31, 2020;
  3. The Council of the Town of Petrolia has waived the late fees on miscellaneous invoices until May 31, 2020; and
  4. The Council of the Town of Petrolia has waived the NSF fee for anyone whose payment is returned until May 31, 2020;

Council has also approved that issued building permits that are cancelled due to complications during the Provincial emergency prior to the commencement of construction, be refunded 100%.

These measures will be reviewed at the May 25 Regular Meeting of Council for further consideration as more information regarding the pandemic closures is available. Residents are reminded that assistance is available by calling (519)882-2350 or sending an e-mail to payments@petrolia.ca.